Warranty Policy
1. Core Warranty Coverage (By Product Type)
1.1 Standard Product Warranty
Singcore products are covered by the standard warranty periods below, starting from the date the product is delivered to the customer.
Note: Accessories are subject to the separate warranty terms set out in Section 1.2 below.
The standard warranty periods applicable by region are as follows:
| Area | Country | Warranty Period (Years) |
| North America (NA) | US | 1 |
| CA | 1 | |
| Europe (EU) | DE | 2 |
| FR | 2 | |
| ES | 2 | |
| IT | 2 | |
| Other (AT, BE, NL, PL) | 2 | |
| East Asia | JP | 1 |
| United Kingdom (UK) | GB | 1 |
| Other (IE) | 1 | |
| Other | 1 |
Supplementary Note:
- For countries or regions not listed above, the standard warranty period is uniformly one (1) year, subject to local sales policies.
- The warranty period for any replacement product shall be calculated based on the original purchase date of the initial order. Replacements do not reset, renew, or extend the original warranty period.
1.2 Accessory Warranty
Wireless Microphones Included with the Main Product
Wireless microphones included with a Singcore product are covered for the same commercial warranty period as the main product.
If a defect in materials or workmanship occurs during the applicable warranty period under normal use, Singcore may, at its discretion and subject to applicable law, repair or replace the defective wireless microphone at no charge.
Other Accessories Included with the Main Product
Other accessories included in the original package, such as power adapters, charging cables, and other supplied cables, are covered by a one (1) year limited commercial warranty from the date of delivery, unless a longer period or additional protection is required under applicable law.
If a defect in materials or workmanship occurs during the applicable warranty period under normal use, Singcore may, at its discretion and subject to applicable law, repair or replace the defective accessory at no charge.
Accessories Purchased Separately
Singcore accessories purchased separately are covered by a six (6) month limited commercial warranty from the date of delivery, unless a longer period or additional protection is required under applicable law.
Complimentary Promotional Accessories
Accessories provided free of charge as part of a promotion, bundle, or special offer are covered by a thirty (30) day limited commercial warranty from the date of delivery, unless otherwise stated at the time of the promotion or a longer period or additional protection is required under applicable law.
This commercial warranty covers defects in materials or workmanship arising under normal use. It does not cover damage caused by misuse, accidents, improper handling, unauthorized repair or modification, normal wear and tear, or loss, except where such exclusions are prohibited by applicable law.
To request warranty service for an accessory, customers may be required to provide proof of purchase, a description of the issue, and photos or videos showing the reported defect.
2. Warranty Claim Process (Application – Documentation – Shipping)
2.1 Application Process
To initiate a warranty claim, please contact Singcore customer support at support@singcore.ai.
A customer service representative will guide you through the claim process and request relevant information to expedite handling, including:
- A detailed description of the issue
- Product model name
- Clear photos or videos showing the problem
You may also submit a request via the Contact Us page for exchange or repair assistance.
2.2 Required Documentation
A valid proof of purchase (such as an order confirmation or sales receipt showing the purchase date) is required for all warranty claims.
- For refurbished products, the proof of purchase must clearly indicate that the item was sold as refurbished.
2.3 Shipping Costs
- Within the warranty period: Singcore will cover the cost of return shipping for the defective product and the shipment of the repaired or replacement product.
- Outside the warranty period: The customer is responsible for return shipping costs. Singcore will cover the cost of shipping the repaired or replacement product back to the customer.
3. Cost Standards (In-Warranty – Out-of-Warranty – By Product)
3.1 In-Warranty Cost Standards
If a valid warranty claim is approved within the applicable warranty period, Singcore will repair or replace the product at no charge.
All replacement units will be tested and repackaged to ensure quality control.
For approved warranty claims within the applicable warranty period, Singcore will cover reasonable shipping costs where Singcore-provided return shipping is available.
3.2 Out-of-Warranty Service
For products outside the applicable warranty period, Singcore may offer paid repair or replacement services where available. Service fees vary depending on the product model, type of damage, required parts, and shipping destination. A quotation will be provided before service is performed.
4. Exclusions
- Improper installation, misuse, or abuse
- Failure to follow installation or operating instructions
- Accidents, fire, flooding, or other external causes
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage caused by misuse, negligence, or improper handling
- Non-quality-related issues
- Lost or stolen products
- Products that have exceeded the warranty period
- Complimentary promotional items, unless otherwise stated
- Damage caused by third-party repairs
- Purchases from unauthorized or illegitimate sellers
- Normal battery capacity degradation resulting from regular use is not considered a manufacturing defect.
- Changes, interruptions, or compatibility issues affecting third-party applications, third-party services, or other independently provided software or online services that are not caused by a defect or lack of conformity of the Singcore product.
- Changes to the availability or functionality of optional online, cloud-based, or AI-powered features that are not required for the product to conform to the sales contract, unless otherwise required by applicable law.
- Singcore does not authorize or support repairs performed by local repair shops or other third-party service providers. Any repair, disassembly, modification, or service performed by an unauthorized third party may void the warranty, and Singcore will not be responsible for any resulting damage. For all repair or warranty service, please contact Singcore Customer Support directly.
- Refunded orders are not eligible for warranty service.
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