Return & Refund Policy

1. General Return

At Singcore, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you can return your product within 30 calendar days of receiving it.

1.1 30-Day Easy Returns

  • Within 30 calendar days of receiving the product, undamaged items can be returned for a refund for any reason.

1.2 Shipping Fee Rules

  • If the return is due to product issues or quality defects (seller responsibility), Singcore will cover the return shipping fee. This includes product damage, compatibility problems, or malfunctions.
  • If the return is due to subjective customer reasons (e.g., the product is used within 30 days but in perfect condition), the customer shall bear the return shipping fee, which typically ranges from USD 20 to USD 50, depending on the destination and carrier rates. Final shipping fees may vary based on location and carrier pricing.

2. General Return Guidelines

2.1 Return Shipping Fee Responsibility

  • Seller Responsibility: Singcore is responsible for return shipping fees.
  • Non-Seller Responsibility: Singcore is not responsible for return shipping fees. The shipping fee will be deducted from the total order amount.

2.2 Restocking Fees

No restocking fees will be charged if the product is returned in good condition within 15 working days of receiving the return label.
A restocking fee of USD 100 will be charged if the product is returned between 15 and 30 working days after receiving the return label, or if the returned item is missing accessories, gifts, or has sustained cosmetic damage.
If the product is returned more than 30 working days after receiving the return label, a restocking fee of USD 200 will be applied.
In cases of intentional damage by the customer, the restocking fee can be increased up to 80% of the original order amount.

2.3 How to Initiate a Return?

Contact support@singcore.ai to initiate a return.
Include the following information in your email:
  1) Reason for the return;
  2) Order screenshot to confirm the order number.
Singcore will get in touch with you within 24 working hours to provide a solution. If you still wish to proceed with the return and refund, Singcore will share the appropriate electronic return label (valid for 7 working days) or return address.
When returning the product, ensure it is in its original packaging with all accessories included. All accompanying free gifts must be returned for a full refund.
After sending the product back, send a return notification to Singcore with the logistics provider and tracking number to expedite the refund process.
Once the warehouse confirms receipt of the return, Singcore will promptly process your refund, and you will receive an email notification titled "Refund Notification".

2.4 Date of Receipt and Return Window Period

The date of receipt used to calculate the return window period is based on the actual signed date shown in the logistics information. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, contact customer service for assistance.

2.5 Exclusions from Return & Refund Requests

  • Clearance sale items are not eligible for returns, refunds, or exchanges, and returns for these items are not accepted.
  • Corporate purchases or bulk orders (10 or more products) may not be eligible for refunds.
  • Products purchased outside the official website cannot be returned or refunded through the official website. Apply for returns or refunds at the original purchase store.
  • Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
  • Items with information inconsistent with that on the warranty certificate.
  • All returned products are subject to quality control. Refunds or exchanges will not be provided for products not meeting Singcore’s quality standards.

2.6 Additional Return Rules

Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged and you wish to reject receipt of the package, inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, you may be required to provide photos and videos for verification. Singcore reserves the right to issue a refund without a return of the item. Singcore assumes responsibility for returned items upon their arrival at the designated place. The return policy applies to all eligible countries and regions for shipping.

3. Refund Policy

At Singcore, we stand behind the quality of our products. All returned products are subject to quality control to ensure they meet our standards. Refunds or exchanges will not be provided for products that are not in sellable condition.
Once your returned product is received and passes our quality control within 3 working days, we will notify you of its receipt. The refund process will then commence, and the total amount of the returned product value, less any associated costs, will be credited back to your original method of payment within the next 5-7 working days. If no relevant fees are incurred, the entire order amount will be refunded.

3.1 Refund Timeline

Once the product reaches our warehouse, Singcore will process the refund promptly within 5-7 working days (slight delays may occur during holidays). The refund will be issued using the same method as your original order.
After the refund reaches your credit card issuer, it usually takes 3-5 working days for them to complete the processing.
If you haven't received the refund yet, please double-check your bank account first.

3.2 Important Refund Notes

Singcore will initiate a full refund, but please note that your credit card issuer may deduct a transaction fee. This fee is borne by the customer, and Singcore will not provide additional subsidies for it.
If the refund is still not visible after checking your bank account, contact support@singcore.ai to request refund screenshots.
For purchases not made directly through Singcore online stores, contact your local retailers or dealers for after-sales service.

4. Cancellation Policy

4.1 Cancellation Fees

  • Orders Not Shipped: Cancellation requests can be accommodated if made before the shipment or production of the product. A refund will be issued after deducting the transaction fee imposed by the financial institution during the processing of your original payment.
  • Orders Already Shipped: Cancellation is not possible once the product has shipped or left our distribution center. If the parcel is recalled during transit, a logistics fee of up to 10% of the total order amount will be charged.

4.2 How to Cancel Your Order?

To cancel an unshipped order, email support@singcore.ai with the following details:

  • Reason for the cancellation;
  • Screenshot of your order to confirm the order number.

Singcore will contact you within 24 working hours to process your cancellation request. You'll receive an email confirmation titled "Order Has Been Canceled".

If the product has already shipped, Singcore will email you instructions to refuse delivery. Once the product is returned to our warehouse, Singcore will process your refund, and you'll receive an email titled "Refund Notification".